How we handle your information & protect your trust
Last updated: October 21, 2025
Look, we get it - privacy policies can be a slog to read through. But here at RuneForge, we're pretty serious about keeping your info safe and being upfront about what we do with it. We've tried to keep the legal jargon to a minimum while still covering all the important bits. If something's unclear or you've got questions, just shoot us a message.
When you reach out through our contact forms, request a consultation, or send us an email, we'll collect things like your name, email address, phone number, and whatever details you share about your project. We need this to, y'know, actually respond to you and understand what you're looking for.
If you're working with us on a project, we'll also need more detailed information - property addresses, budget ranges, timeline preferences, that sort of thing. It's all part of getting your architectural vision off the ground.
Like most websites these days, we automatically collect some technical data when you visit our site. This includes your IP address, browser type, device info, and which pages you check out. We use this to make sure the site's running smoothly and to understand how folks are using it.
We use cookies too - those little data files that help the site remember you. Nothing creepy, just stuff like keeping you logged in or remembering your preferences. You can disable cookies in your browser if you want, though some features might not work as well.
When we're working together, we'll collect and store project-related materials - sketches, site photos, design preferences, meeting notes. This becomes part of your project file and helps us deliver the best results possible.
We're not in the business of being shady with your data. Here's what we actually do with it:
We don't sell your personal information. Period. That's not our game.
However, there are a few situations where we might need to share your info:
Engineers, contractors, consultants - the folks we work with to bring your project to life. They only get what's necessary for their part of the job.
Companies that help us run our business - email services, cloud storage, website hosting. They're bound by confidentiality agreements.
If we're legally required to disclose information - court orders, regulatory compliance, that kind of thing. We'll only share what's absolutely necessary.
Sometimes we'd like to showcase completed projects in our portfolio. We'll always ask for your explicit consent before using any project photos or details publicly.
We take security seriously. Our systems use industry-standard encryption, secure servers, and regular backups. Access to client information is limited to team members who actually need it for their work.
That said, no internet transmission is 100% secure. We do our best, but we can't guarantee absolute security. If you're sending us particularly sensitive information, feel free to call us instead.
We retain your information for as long as necessary to provide our services and comply with legal obligations. Project files are typically kept for seven years after completion, in line with professional standards.
Under Canadian privacy laws (PIPEDA, to be specific), you've got several rights when it comes to your personal information:
Our website uses cookies to enhance your browsing experience. Here's the breakdown:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Keep the site functioning properly, remember your session | Session/30 days |
| Analytics Cookies | Help us understand how visitors use our site | Up to 2 years |
| Preference Cookies | Remember your settings and choices | Up to 1 year |
You can manage cookie preferences through your browser settings. Note that disabling certain cookies might affect site functionality.
Our website might include links to external sites or integrate third-party services like Google Maps for directions or social media plugins. These services have their own privacy policies, and we're not responsible for their practices.
We recommend checking out their privacy policies if you're concerned about how they handle data. We only work with reputable services, but it's good to stay informed.
Our services aren't directed at anyone under 18, and we don't knowingly collect information from kids. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it right away.
We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll update the "Last Updated" date at the top of this page. If there are significant changes, we'll let you know via email or a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we're protecting your information.
If you've got questions about this privacy policy, want to exercise your rights, or just want to chat about how we handle your data, we're here for you.